Shipping and Returns Policy

Delivery Information & Shipping Policy

Delivery Partner:

Most of our products will be shipped via DHL, our chosen courier. Please note that this may be subject to change.   

Delivery Times:

It is our aim to deliver packages within 5 days of ordering. In a regular climate deliveries will be faster than this, however, a worst case scenario is important to understand.  We can not guarantee a time of delivery or accept liabilities for packages lost or damaged when left outside your address. Please note, in busier periods our delivery times may be longer.

Damages & Returns:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, you can contact us.

If your return is accepted, we will send you instructions on how and where to send your package. Please note that unless an item is faulty or damaged, you will be responsible for arranging and paying for your own return postage. Return shipping costs are non-refundable. Items sent back to us without first requesting a return will not be accepted. You can always contact us with any return enquiries.

Damages and issues:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If the return is due to an error on our part or a damaged/faulty item, we will arrange and cover the return shipping costs.